Cassidy Optometrists Limited is a NZ-based business. We are bound by the Laws of New Zealand, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1996. We aim to be open and honest in all our dealings, and to provide a top-quality level of service.
We are happy to refund or exchange any purchase of a stock product, including online purchases, provided the goods are returned to us in original condition (including packaging) within 10 working days. Proof of purchase is required. Unless we have supplied you with incorrect product (sorry!) the cost of returning the product to us is your responsibility. We are unable to automatically provide refunds on custom-made goods such as spectacles - see our Guarantees section for applicable spectacle warranties. Please further note that examination fees are non-refundable.
If you would like to return a product, please email us on firstname.lastname@example.org and we'll take things from there.
Orders, Cancellations & Unpaid Accounts
Prescription spectacles are custom-made products. We normally submit an order for prescription spectacles to our optical laboratory supplier very shortly after your appointment is complete and an order has been placed with us. Once production of the lens has begun we will be charged by the optical laboratory, and are therefore unable to refund the cost of lenses at this point. This principle also applies to any other custom-ordered product, such as RGP contact lenses.
If you are having difficulty paying for your glasses, please contact us so we can work something out. We are happy for you to pay your spectacles off gradually, although unfortunately experience has taught us that we are unable to release glasses until they are fully paid for.
If glasses or another custom-ordered product are uncollected with money still owing, we will make every attempt to contact you to try and resolve the situation. If the order remains uncollected we may have no choice other than to dismantle the job and refer the debt to a collection agency. Please be aware that you will be liable for any fees charged by the collection agency in addition to the amount already owed to us.
Shipping & Deliveries
Many of our products are held in stock. Others need to be ordered in from our suppliers, so delivery may take anywhere from 2-7 days. We will keep you advised of any delays. All orders are shipped by traceable courier.
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