Our Guarantees

We want you to feel 100% confident and happy about trusting your eye care to us. We stand behind every product and service we provide, which is why we offer the following guarantees:

Examinations:

  • No charge for prescription rechecks within 3 months of collecting glasses made by us

Frames / Sunglasses:

  • 1 Year warranty against defects in manufacture, which includes loss of paint or colour

Spectacle Lenses:

  • 3 month remake warranty on prescription changes
  • 3 month warranty on progressive lens adaptation difficulties
  • 1 month "Satisfied or Exchange" warranty on Transition or anti-reflective lenses
  • 2 Year warranty on all lens coatings, including hard and anti-reflective coatings
  • 1 Year Anti-Scratch warranty on Essilor Crizal Forte UV & Crizal Prevencia coated lenses. (Limit - once only!)

Contact Lenses:

  • Any unopened, undamaged, and unexpired boxes purchased from us can be exchanged for a different power, or credited against a different lens design
  • Any faulty lenses within a box will be exchanged, no questions asked

Our bottom line is that we want you to be happy you chose to come to us. We want you to be delighted with your new eyewear, and we will do our very best to ensure we solve any problems you might have.